Return/Refund Policy

At Messina, customer satisfaction is a priority. If you are not completely satisfied with your purchase, please read our return/refund policy carefully.

1. Cancellations and Refunds
   We allow cancellations and full refunds for orders within 48 hours of the intended delivery or pickup date. To request a cancellation and refund, please contact us at info@gelatomessina.com.hk with your order details.

2. Process for Refunds
   To process your refund, we will require your order number and the reason for cancellation. Once we verify the cancellation request, we will initiate a full refund to your original payment method.

3. Late Cancellations
   Unfortunately, if you cancel after the 48-hour window, we will be unable to issue a refund.

4. Contact Us
   For any questions or concerns regarding our return/refund policy, please contact us at info@gelatomessina.com.hk.

By using our services, you agree to the terms outlined in this Privacy Policy and Return/Refund Policy. Thank you for choosing Messina.